At Semsols, we strive to provide our customers with the best digital products and services. We understand that circumstances may change, and you may need to cancel your purchase or request a refund. Please carefully review our cancellation and refund policy for digital products below:
Instant Delivery: As we deliver digital products instantly upon payment confirmation, cancellations are only possible before the delivery of the product. Once you have received access to the digital product, the purchase cannot be canceled.
Contact Customer Support: If you wish to cancel your order, please contact our customer support team as soon as possible. Provide them with the necessary details, such as your order number and reason for cancellation. We will review your request and assist you accordingly.
Technical Issues: If you encounter any technical difficulties with the digital product that prevents you from accessing or using it as intended, please contact our customer support team. We will work with you to resolve the issue or provide a refund if necessary.
Erroneous Purchase: In the event of an accidental or erroneous purchase, please contact our customer support team immediately. If the digital product has not been accessed or downloaded, we may consider a refund. However, please note that such cases are subject to review, and a refund is not guaranteed.
Dissatisfaction: We strive to provide accurate product descriptions and previews to help you make informed purchasing decisions. If you are dissatisfied with the digital product, please contact our customer support team and provide detailed feedback. While refunds are not typically offered for dissatisfaction alone, we value your feedback and will take it into consideration for future improvements.
Unauthorized Access: If you suspect that your digital product has been accessed or used by someone without your consent, please contact our customer support team immediately. We will investigate the matter and, if confirmed, take appropriate action, which may include issuing a refund.
No Refunds for Used or Shared Products: To protect the integrity of our digital products, we do not provide refunds for products that have been accessed, downloaded, or shared. We consider such cases as full acceptance and utilization of the product.
Refund Processing: If your refund request is approved, we will initiate the refund process. Please note that it may take some time for the refund to be processed and for the funds to be returned to your original payment method. The timeframe for the refund to appear in your account may vary depending on your payment provider.
Please note that this cancellation and refund policy applies to digital products only. Physical products, if applicable, may have a separate policy that can be found on the respective product pages or in our general terms and conditions.
We recommend that you carefully review the product details and ensure compatibility with your system before making a purchase to minimize the need for cancellations or refunds.
If you have any questions or require further assistance regarding our cancellation and refund policy, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our digital products and services.